We love when our customers tell us about their time with us so we welcome all feedback. The only way we can ensure an optimum customer experience is to listen and improve - so we're all ears.

What our customers say

Over the years, we have been fortunate enough to play a part in some of the most special moments of our customers’ lives; from engagements and weddings, to birthdays and other memorable milestones. No matter the occasion, every purchase is treated with the same level of care, excitement and customer service - and if you need a little more reassurance of our promise, just read through some of the testimonials that we have received:

"My husband treated me to a fabulous watch for Christmas. I have to say the customer service was excellent and we dealt with a lovely man called David. He was very helpful and I would highly recommend him and Paul Sheerans to anyone looking to purchase a watch or piece of jewellery."

- Sarah, January 2022

"Grace is incredible! Super helpful and knowledgeable."

- Anna O'Hare, July 2021

"Had the most wonderful experience before Christmas with Rhonda choosing a ring."

- Sandra, December 2021

"We bought a TAG Heuer watch from this lovely store today - really on a whim! The quality of service was second to none and thank you to the watch specialist Paul who was informative and patient. A pleasure to deal with and I am sure I'll return soon to purchase a beautiful Breitling watch I have my eye on!"

- Ron Porter, October 2021

"Have been shopping here for over 10 years and have no plans to change anytime soon. Even the coffee is fabulous so make sure you ask for one."

- Eddie Hughes, October 2021

"Dealt with Deirdre in here when buying our wedding rings. Experience start to finish was incredible. Would recommend highly."

- Derek N, June 2021

"Excellent customer service. I had an unfortunate issue with a defective watch and the manufacturer was unable to correct the faults under warranty. Paul Sheeran Jewellers spoke to the manufacturer on my behalf and replaced the faulty watch. Highly recommended."

- Mark Campbell, October 2021

"I cannot recommend Paul Sheerans Jewellers enough. I have bought 2 good watches for my sons 21st birthday presents and we were so well looked after by Paul Burke on both occasions. We looked in other jewellers where your buying experience is limited to leaning over a busy counter with nothing to make the event memorable. Their luxurious watch department is a treat in itself. Paul is an encyclopaedia of knowledge, has a fantastic manner and certainly made both of my sons feel so special. My 3rd son is already looking forward to his watch purchase for his 21st in 2023."

- Declan Kavanagh, August 2021


Personalised, attentive service is as important to us as the products we sell. We pride ourselves on going the extra mile for each and every customer knowing that their appreciation of luxury products and service is the most fitting reflection of what we do. Our range of services are all managed in our Dublin store and workshop so that we can confidently deliver a level of service which is unrivalled in the market.