Delivery and Returns Policy

WHY WE MAY CANCEL AN ORDER

If we have to cancel an order and you have made any payment in advance for goods that have not been delivered to you, we will refund these amounts to you (unless we reasonably suspect a fraudulent card payment).

We may also have to cancel an order before the product is delivered, for example, due to an event outside our control or the unavailability of stock. We will contact you as soon as possible if this happens.

WHAT HAPPENS IF MY ORDER IS OUT OF STOCK?

All delivery times mentioned are subject to stock availability, where there might be an extension, or even if delivery will be within a few days we’ll be in contact with you, most likely to be by email to let you know.

Please Note: All delivery times mentioned are subject to stock availability. If your item has to be ordered direct from suppliers we will contact you to discuss and advise.

WHERE WILL MY ORDER BE DELIVERED?

All deliveries will be made to you at the address specified by you in the order.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you.

If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery.

CAN I RETURN MY PURCHASES?

At Paul Sheeran Jewellers we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to replace items.

In the event that you are not happy with your purchase we can credit you or you may exchange or refund your items within 14 days of purchase, if in original condition.

Please post the items to Paul Sheeran Jewellers, 7-8 Johnson’s Court, Dublin 2. Shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.

We cannot accept responsibility for parcels lost in transit and you are strongly recommended to obtain proof of posting when shipping items.

Please download our exchange form here, complete and add it to your parcel.

For hygiene purposes we cannot exchange earrings.

When you buy online, you are given a cooling-off period of 14 days. This means you have the right to cancel an order for any reason within this period. If you buy a product online, the cooling off period ends 14 days after you receive it.

You must also return the item within 14 days from the day you cancelled. If you cancel the order because you change your mind, you are required to pay for the cost of returning it. But, if the item is faulty, then you do not have to pay for the cost of returning it. Paul Sheeran Jewellers Ltd must refund you any standard delivery costs you paid. We do not have to refund you any additional delivery costs for example if the item was delivered by priority posting.

You are required to take good care of the goods and you may be liable for the reduced value of goods caused by handling them beyond what’s necessary to be sure they work and are what you ordered.

You should receive a refund within 14 days of cancellation, however, we reserve the right to refund you until you have returned the item or have proof of return postage.

HOW CAN I CANCEL MY ORDER?

If you are not in love with your purchase and wish to cancel your order, please call us on 01. 635.11.36 or email us at info@paulsheeran.ie with the following format – click here.

IS DELIVERY COST INCLUDED IN THE PRODUCT PRICE?

The price of the products excludes delivery costs, which will be added to the total amount due and shown in the order summary page.

 

WHEN WOULD I HAVE TO PAY FOR IMPORT DUTY?

If you order products from our site for delivery outside Ireland, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible ensuring that the product is not the subject of a trade embargo of the country to which it is shipped and for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.

WHERE DO YOU DELIVER?

Please contact us in the event that you are in a country which is not listed as we may still be willing to deliver, at our discretion.

 

HOW DO I KNOW IF MY ORDER HAS BEEN PROCESSED?

Once you place an order we will send you an email acknowledging receipt of your order.

If you don’t receive a confirmation email within three working days, please contact us on info@paulsheeran.ie or +353 1 635 1136

Testimonials

Best customer service I've ever received. Angela truly knows her stuff and I couldn't of asked for better. To be honest, everyone was super helpful and friendly. Highly recommend to anyone.
Raisa O'Brien
Raisa O.
A lovely Jewellers and watch shop. Called in to get a link added to my Milanese’s strap on my Breitling.. all done very quickly and gave a couple of watch pins with no charge despite me buying watch elsewhere.Lovely staff..would highly recommend.
Robert G Hughes
Robert G H.
Thank you very much to Paul and team for a fantastic service as always. Best value shop for luxury jewellery and watches in Dublin with outstanding after service.
Len Harty
Len H.
Always great service. I've acquired several pieces of jewellery over the past 15+ years and it is great to see some of the same people still there
Deirdre Finn
Deirdre F.
Sarah McGurrin
Sarah M.
Such wonderful service. Everything about my buying experience was made so special. Their customer service goes above and beyond. I bought a beautiful Longines watch and they took time to show me everything about it. Great experience I will definitely be back! Thanks!
Ian Johnson
Ian J.
Alex Murray Moran
Alex Murray M.
Kerri Sheeran
Kerri S.
Adam Lalor
Adam L.
Eimear Donohoe
Eimear D.
Mary Power
Mary P.
Fab selection, friendly, knowledgeable staff couldn't recommend highly enough �
Linda Coughlan
Linda C.
Mary Mackey
Mary M.
Breeda O Riordan
Breeda O R.
Just love all the stuff they put up on there page fabulous ��
Marie Boyce Theresa
Marie Boyce T.
Majella Maolmhuaidh Ní HIcidhe
Majella Maolmhuaidh Ní H.
Caroline OLoughlin
Caroline O.
Lisa Ragosa
Lisa R.
Melissa Holloway
Melissa H.
Excellent service from start to finish. Highly recommend. I adore my ring. Couldn't fault the ring or the service we received. Top notch. Thank you so much
Kat Furlong
Kat F.
Would just like to thank Paul, Orla and all the staff that made us both feel so special yesterday
Eddie Hughes
Eddie H.
Exceptional level of customer service at Paul Sheeran's, extending far beyond point of sale, 7yrs on & consistently provided with 5* service!Thanks to all @ PSJ
Stephanie McGrath
Stephanie M.
Thank you so much for your expertise and help today when I popped in looking to have a valuation certificate issued for my jewellery. Your customer service and friendly staff (and breathtaking jewellery!) make it such a pleasure to deal with you over the past 15 years. Also lovely to see the same faces after all these years. Thanks too for the free clean on my rings and earrings, I adore them as much today as the day we bought them.
Niamh Murray
Niamh M.
Loved every minute of my experience in Paul Sheeran and walked away with a spectacular rose gold engagement ring that I can't stop admiring every minute of the day !! Thank you again and again Paul & David ☺️❤️
Alannah Mc
Alannah M.
Courteous, Professional and competitively priced.I have just had the pleasure of organizing my wedding band here.And I have to say out of the 8 or so jewelers I visited I found the team here a pleasure to work with. A very confident and capable approach to dealing with all my queries.Extremely knowledgeable about their products and very friendly.From my initial consultation with Maggie through to finalising my choice today with Orla.I would highly recommend using their services. And look forward to picking up my band in a few weeks.
Colm O'Flaherty
Colm O.
Micaela Cassisa
Micaela C.
Just collected my stunning engagement ring. Orla was a pleasure to deal with, so helpful and not to mention patient!! Thanks so much were delighted!! Will see you in the summer!
Jen Derham
Jen D.
Cathy O'hanlon
Cathy O.
Jack Stokes
Jack S.
Paul O'Leary
Paul O.
I got all the Gucci stuff as a present,,,chain,earnings,bracelet,, and I absolutely love it,,everyone always compliments it ,!!!!!!
Rachael K Sugg
Rachael K S.
The best shop to buy a diamond! Thanks again Paul!!
Luca De Marzio
Luca De M.
Yvonne Whelan
Yvonne W.
Lara O'Malley
Lara O.
Brian Keane
Brian K.
Absolutely top notch.... staff, customer service and products alike
Dave Garabhan
Dave G.
Mags Foran
Mags F.
Sylvia Smith
Sylvia S.
Ruthie Colbert
Ruthie C.
Emma Donovan
Emma D.
Sonia Kirwan
Sonia K.
Gracey Grace
Gracey G.
Christine Wade
Christine W.
Jade Coyle
Jade C.
Tammy Joyce
Tammy J.
Congratulations paul. I knew you from the start in Nutgrove S.C.You have worked so hard and it has all paid off. Hope to chat soon. Best wishes for the future.Chantal.x
Chantal King Curry
Chantal King C.
Richie Smith
Richie S.
Darragh is my man in there,always on the ball whenever I walk in the door. Very Prompt indeed.
Ed Powell
Ed P.
Karina O'Brien
Karina O.
Susan Ndungu
Susan N.
Caroline Ryan
Caroline R.
Eimear Mc Hugh
Eimear Mc H.
Oola Ryan
Oola R.
Linda Curran
Linda C.
Tommy O Connor
Tommy O C.
Joanne Giles
Joanne G.
Ger Walsh
Ger W.
Clare Cosgrove Mungovan
Clare Cosgrove M.
Teodor Pahomi
Teodor P.
Deborah Queenan
Deborah Q.
Niamh Dunne
Niamh D.
Mary Quigg
Mary Q.
Killian Loughrey
Killian L.
Edith Salu
Edith S.
Audrey Brennan
Audrey B.
Emma Hallinan
Emma H.
Sharona Mc Dermott
Sharona Mc D.
Grainne Power
Grainne P.
Lisa McGrath
Lisa M.
Nicola Cliffe
Nicola C.
Deirdre O'Brien
Deirdre O.
Claire McKeown
Claire M.
Sandra McDonagh
Sandra M.
Lorraine Ohaire
Lorraine O.
Seamus Stewart
Seamus S.
Christian Keane
Christian K.
Mark Kershaw
Mark K.
Andre Sands
Andre S.
Denise Morton Condon
Denise Morton C.
Donnchadh Fitzsimons
Donnchadh F.
Paula Renwick
Paula R.
Paula Burke
Paula B.
Julia Hamilton
Julia H.
Darragh McCormack
Darragh M.
Natasha Hogan
Natasha H.
Mary Adams
Mary A.
Maria Hogan O' Sullivan
Maria Hogan O' S.
She Galway
She G.
Michelle Cook Flynn
Michelle Cook F.
Venita McTigue
Venita M.
Amy Noonan Neville
Amy Noonan N.
Peter Dunne
Peter D.
Mary Cranley
Mary C.
Tommy Considine
Tommy C.
Dave Connell
Dave C.
Avril Tobin
Avril T.
Carmel Byrne
Carmel B.
Ana Karen Garza
Ana Karen G.
Kathleen Mooney Glynn
Kathleen Mooney G.
Susan Panter
Susan P.
Margaret Digan
Margaret D.
Dorothy Quinn Byrne
Dorothy Quinn B.
Keith Byrne
Keith B.
Mebrura Bajramovic
Mebrura B.
Lisa Robinson
Lisa R.
Elizabeth Rose Donovan
Elizabeth Rose D.
Marian Mcbride
Marian M.
Margaret Oreilly
Margaret O.
Andrea Travers
Andrea T.
Sheeran Ansari
Sheeran A.
Martin McGuinness
Martin M.
Paula Kavanagh
Paula K.
Andreas Pieper
Andreas P.
Richard Regan
Richard R.
Caroline Meleady Cooney
Caroline Meleady C.
Patricia Gallagher
Patricia G.

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